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Customer Service Representative Job Description Template

What Does a Customer Service Representative Do?

Customer service representatives help strengthen the relationship between businesses and their customers. They typically provide information, receive client complaints, offer products and services, process requests, and provide various forms of assistance in addressing customer queries and concerns.

Customer Service Representative Job Overview

In the customer service representative role, you will interact directly with customers. A key element of the role is being able to communicate effectively with customers, providing answers and solutions to their questions and concerns. Success in this role will be demonstrated by ensuring customer satisfaction with how their inquiries, requests, and complaints are addressed. 

Customer Service Representative Job Responsibilities and Duties

  • Undergoes in-house training to become proficient about the company’s products, services, and operating procedures
  • Answers inbound calls and emails from customers
  • Determines the best course of action to resolve issues
  • Effectively communicates company policies and standard procedures
  • Processes customer requests and log account transactions
  • Takes note of customer complaints and feedback

Customer Service Representative Job Requirements

  • Has prior relevant experience in customer service
  • Knowledgeable about Microsoft Office applications
  • Effective written and verbal communication skills
  • Can adapt to a fast-paced work environment
  • Able to handle pressure and difficult situations
  • Strong interpersonal skills
  • Has a positive and professional work attitude
  • Associate’s or Bachelor’s Degree required


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Barry Lenson

Barry Lenson

Barry Lenson has spent more than 25 years writing blogs, website copy, and books on business, education, healthcare, and the arts. He has written and co-authored more than a dozen books, including the bestseller Good Stress, Bad Stress. Barry earned degrees from McGill and Yale.

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