What Does an Operations Manager Do?
Operations Managers (or Operations Supervisors) investigate, analyze and improve company operational business processes. Their goal is to drive organizational efficiency, productivity and quality across individual departments and organizational-wide.
Operations Manager Job Overview
In the Operations Manager role, you will be responsible for defining and improving operational policies and procedures. You will be a key contributor to ensuring strategic decision making aligns with corporate goals. Projects may focus on functional areas such as operations, human resources, finance, technology, merchandising, logistics and sales & marketing. Success in this role will be demonstrated by substantive increases in operational effectiveness on project, departmental and company-wide levels.
Operations Manager Job Responsibilities and Duties
- Perform detailed analyses of existing operations and processes, gathering applicable data and identifying areas for improvement
- Devise new approaches to improve efficiencies and cost-effectiveness while meeting quality objectives
- Work with management on budgeting, planning and reporting requirements
- Create financial forecasts for key operational initiatives
- Regularly communicate with operating teams and management to present ideas, new processes and analytic-based findings
- Provide assistance in setting staffing levels consistent with budget constraints and departmental needs
- Direct, manage, train and mentor operations department team members
- Work closely with key company teams and functional areas
- Assist in managing staff levels, supply requirements and equipment needs
- Develop and build relationships across organization to gain consensus and intra-organizational communication
- Establish organizational relationships and mutually beneficial alliances with potential company partners
- Build expertise in effectively using the latest analytical technology and tools
Operations Manager Job Requirements
- 5+ years of operations management or related quantitative-based business experience
- Ability to create compelling reports and presentations to influence business decisions
- Expertise in spreadsheets and financial tools
- Strong financial modeling and budgeting expertise
- Strong quantitative and analytical ability, with a background in financial management
- Excellent verbal and written communication skills
- Excellent presentation skills
- Strong attention to detail
- Excellent planning organizational and project management skills
- Bachelor’s degree in operations management, business, math, technology or related field. MBA a plus.
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