Adrienne SmithWhat Does a Hotel Front Desk Receptionist Do?
Hotel front desk receptionists are customer service personnel that handle all matters pertaining to guest check-in and check-out. They may also manage reservations and booking information. Hotel front desk receptionists coordinate with other hotel staff to ensure that guests have a pleasant stay.
Hotel Front Desk Receptionist Job Overview
In the hotel front desk receptionist role, you ensure guests are assigned to the proper rooms or facilities as reserved. You will answer queries regarding rooms, facilities, reservations, rates, payment options, and related matters. Success in this role will be demonstrated by your ability to ensure that guests enjoy their time at the hotel.
Hotel Front Desk Receptionist Job Responsibilities and Duties
- Assigns guests to the proper rooms upon check-in
- Answers customer queries via phone, online, or in person
- Manages phone and online reservations and event bookings
- Processes customer payments and verifies credit card information
- Maintains accurate records of bookings and payments
- Escalates more critical issues and concerns to supervisor or appropriate teams
Hotel Front Desk Receptionist Job Requirements
- High school diploma; Bachelor’s degree in Hotel Management is preferred
- Minimum experience of 1 year in a customer service role
- Customer-centric attitude
- Computer literate
- Highly organized
- Excellent written and oral communication skills
- Proficiency in multiple languages is a plus
- Familiar with hotel reservation software
- Firm understanding of how travel planning websites work
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