Barry LensonWhat Does a Front Desk Officer Do?
Front desk officers are responsible for taking care of guests and customers. Their work mainly involves interacting with customers and business partners, either in person or through phone calls. They also assist in organizing work documents and firm logistics.
Front Desk Officer Job Overview
In the front desk role, you are responsible for the reception and guidance of guests and making sure they have agreeable visits. You are also expected to handle some administrative activities including receiving shipments, and filing and organizing documents. You may be asked to prepare logistical requirements for firm activities. Success in this role is demonstrated by maintaining the cleanliness and quality of front desk activities, as well as organizing supplies and documents.
Front Desk Officer Job Responsibilities and Duties
- Answers phone calls courteously
- Guides guests and issues guest badges
- Handles client complaints
- Files documents
- Maintains schedules
- Plans business travel
- Refills office supplies
- Receives deliveries
- Responds to customer inquiries
Front Desk Officer Job Requirements
- Excellent communication skills
- Proficiency in computer programs
- Planning and organizing abilities
- Exceptional interpersonal skills
- Ability to work with different groups of people
- Multitasking abilities
- Efficient time management skills
- High school diploma or equivalent required
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